Administrative Coordinator – Town of Morinville

23 June 2023

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Job Description

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Town of Morinville

Administrative Coordinator

Administrative Services
Permanent Full-time
 
Morinville is a growing municipality of over 10,000 residents, offering a rich history and vibrant community spirit. Our team’s professional skills directly impact the region, our community, and the people we serve. We provide citizens with quality services and programs by promoting good government, strong values, and partnerships. Come and work with us!

The Administrative Coordinator position reports directly to the Manager of Communications & Legislative Services. The Administrative Coordinator is responsible for ensuring efficient and effective administrative service functions at Town Hall that ensure service excellence to internal and external clients.

Key Responsibilities:

  • Leadership of full-time and casual Town Hall Customer Service Representatives (CSR) in the delivery of exceptional client services that meet the needs of all Town of Morinville’s internal and external clients.
  • Oversee and manage Report-A-Concern (Service Tracker) interactions, responses, and escalation processes to enable a high level of customer satisfaction and effective issue resolution.
  • Gather and analyze data, identify trends, and provide reports from Service Tracker to assist the organization in making well-informed decisions.
  • Develop and maintain the procedure manual, train staff, ensure procedures are followed, and provide communication of changes to the team.
  • Oversee reception, payment processing, citizen calls, concerns/complaint handling, cash handling and reconciliation.
  • Provide support to ensure timely, urgent, and emergent communications needs are identified, shared with CSRs and updated on Town website, communications social channels, news, and alerts.
  • Responsible for supervising and ensuring the effective management and maintenance of programs and software utilized for front desk operations.
  • Coordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, maintenance, and security services.

Requirements:

  • Post-secondary education in Office Administration is required. Bachelor’s degree or diploma in Business Administration, Public Administration, or a related field would be an asset.
  • A minimum of five (5) years administrative experience in a municipal government setting is preferred; equivalent experience will be considered.
  • Supervisory experience is required.
  • Proficient in Microsoft Office Suite, SharePoint, and All-Net municipal software and database management.
  • Effective time management and strong organizational, interpersonal, and communication skills.
  • Demonstrated skills in overseeing staff, including scheduling, training, and development.
  • Excellent analytical abilities, a high degree of attention to detail, a high level of internal/external customer service.
  • The successful candidate will be required to provide a criminal record check as a condition of employment.

Compensation/Hours of Work:
Annual salary range of $55,073 to $65,760/annum (7step grid), based on a 35-hour work week. We offer a comprehensive benefits package including pension, professional development opportunities, and a supportive work environment.

Application Deadline: Friday, July 7, 2023, at 12:00pm (noon)

Submit resume and cover letter quoting
“Comp # 202323-AC” to:
Human Resources, Town of Morinville
10125 100 Avenue, Morinville, AB T8R 1L6
Email: hr@morinville.ca | Fax: 780-939-5633 | Web: www.morinville.ca

We thank all applicants for their interest; however, only those under consideration will be contacted.
 
The Town of Morinville values and supports diversity and inclusion in the workplace and encourages all qualified individuals to apply. Accessibility accommodations are available on request for candidates taking part in all aspects of the selection process.