Arena Service Worker 1 – City of Richmond

19 July 2023

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Job Description

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The City of Richmond is a diverse and dynamic community in pursuit of our vision
to be the most appealing, livable and well-managed community in Canada.

People l Excellence l Leadership l Team l Innovation

Imagine a career with the City of Richmond, a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city, supported by a strong economy and recognized as leaders in innovation and service delivery excellence. The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community.

Arena Service Worker 1

This is combined operational, maintenance and janitorial work performed in a year-round multi-purpose sports arena. Performance is reviewed by a superior for technical adequacy, conformance to established practices and ability to meet time schedules.

Examples of key responsibilities include, but are not limited to:

  • Observe and record refrigeration plant readings and plant checks regularly and report any problems.
  • Cleaning ice with ice resurfacer and routine ice maintenance, including maintaining ice thickness, edging and spudding.
  • Minor rink board and gate repairs; advertising installation.
  • Perform janitorial duties such as rink/lobby glass, cleaning and disinfecting of change rooms, showers, washrooms; mop and sweep, vacuum, disinfect, and garbage removal.
  • Various maintenance duties such as changing lamps, minor plumbing repairs on sinks, toilets and showers,
  • Perform a variety of equipment and preventative maintenance duties, including operation and equipment maintenance duties such as changing resurfacer blades.
  • Safety inspection of ice surface, rink boards, shielding and protective netting.
  • Installation of ice and sport markings and removal of ice for dry floor use.
  • May be required to train and mentor staff.

Knowledge, Skills & Abilities:

  • Knowledge of the methods, materials and equipment used in ice-making and refrigeration operations.
  • Knowledge of the materials, methods, tools and equipment used in janitorial and building maintenance work.
  • Knowledge of and ability to resurface ice, change blades, and maintain resurfacer.
  • Knowledge of and ability to follow SDS (Safety Data Sheets).
  • Skill in the use and care of a variety of tools and equipment used in the work.
  • Ability to use and maintain Personal Protective Equipment (including wearing a properly fitted respirator).  
  • Ability to enforce rules and regulations governing the operation of the arena during public session, user groups, adult groups and organization sessions.
  • Ability to learn and perform new processes and procedures to maintain operating standards as the Arena industry changes.
  • Ability to operate ice-making, refrigeration, and resurfacing equipment.
  • Ability to perform a variety of semi-skilled building maintenance, and minor repair tasks and to perform routine janitorial duties.
  • Ability to work with minimal supervision on an assigned shift.
  • Ability to establish and maintain outstanding customer service experience and effective working relationships with a variety of internal and external staff, public and contractors.
  • Ability to courteously and effectively communicate with patrons.
  • Ability to deal tactfully and firmly with groups and individuals to ensure observance of facility rules and regulations.
  • Ability to exercise independent judgement and action in accordance with established practices and procedures.
  • Ability to successfully clear a Police Information Check.

Qualifications and Experience:

Licences, Certificates and Registrations

  • Ice Facility Operator (I.F.O.) Certification or higher is required at time of hire.
  • Refrigeration Operator (R.O.) Certification or higher preferred to be obtained within one (1) year from the date of hire for Full-Time positions.
  • Current First Aid Certificate including cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) and maintaining of certificate.
  • WHMIS training is required for the positions and will be provided to all staff.
  • Driver’s License as required by the British Columbia Motor Vehicle Act.

Preferred Qualifications

  • Refrigeration Operator (R.O.) Certification or 4th Class Power Engineer Certification
  • Experience working as a Building Service or Building Maintenance Worker supplemented by a Building Service Worker Certificate.

Working Conditions and Effort:
Work is performed in an Arena/Ice Rink facility. Regular light physical effort and operation of a mechanical equipment such as an ice resurfacer is required. There may be occasional exposure to foul odours, ammonia and disruptive customers.
The City of Richmond offers a competitive pay and benefits program, attractive incentives and a compressed work day schedule. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada,” please submit your application by following the instructions below:

The City of Richmond uses an applicant tracking system for candidates wishing to view and apply for available career opportunities. For further information regarding position details and to apply, please visit our website at

We are accepting applications until August 8, 2023

The City of Richmond is an inclusive employer committed to employment equity objectives and invites applications from all qualified individuals. We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest. No telephone inquiries please.
This position is restricted to those legally entitled to work in Canada.