Case Manager II – City of Vancouver

28 June 2023

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Job Description

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Case Manager II

Requisition ID: 38875 

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function 
The City is committed to providing employees with a psychologically and physically safe and positive workplace. We aim to promote our collective commitment towards psychological and physical wellness and every employee going home healthy and safe every day.

 The Case Manager II will report to the Manager of Recovery and Wellness and work with assigned departments / employee groups to oversee complex workers’ compensation and non-occupational disability management cases.  With a customer service focus, the incumbent will ensure complex disabilities are managed in an effective, timely and cost effective manner.  

Specific Duties & Responsibilities

  • Proactively manage complex occupational and non-occupational disabilities, with a focus on mental health
  • Identify errors in WCB law and/or policy.
  • Develop and coordinate complex suitable return to work and stay at work plans.
  • Complete and submit WorkSafeBC Employer Reports of Injury.
  • Manage substance abuse files and duty to accommodate cases in keeping with best practice, collective agreements, human rights legislation, duty to accommodate legislation and the adopted City’s approach.
  • Determine, present and support the City’s position with respect to benefit entitlement.
  • Prepare, represent and/or support the City in the appeal process and/or grievances as required for occupational and non-occupational cases.
  • Work closely with management, unions and employees to ensure appropriate, safe, and timely return to work occurs.
  • Implement complex early intervention strategies for an employee’s quick recovery and return to work.
  • Consider and recommend evidence informed solutions that will achieve a durable return to work outcome based on best practice. Support recommendations with a reasoned cost benefit analysis.
  • Liaise with physicians and other health care professionals.
  • Maintain regular contact with injured/ill employees with a focus on reducing time loss durations.
  • Work with WorkSafe BC to ensure the Board is proactive and complies with legislation.
  • Identify overpayments, WorkSafeBC errors, subrogation and other administrative issues and liaise with providers and various City departments to correct.
  • Other duties/responsibilities as assigned.

Education and Experience:

  • Undergraduate degree or diploma and at least 5 years of experience in a similar role or an equivalent combination of education, training and experience.
  • An allied health degree such as Kinesiology, Exercise Science/Physiology, Psychology, other related field is preferred.
  • A current and valid BC Driver’s License

Knowledge, Skills and Abilities:

  • Demonstrated track record of managing disabilities and absenteeism.
  • Proven ability to exercise sound judgement.
  • Ability to listen non-judgementally to information presented.
  • Ability to deal with emotions of people using sensitivity, tact and empathy.
  • Ability to make adverse decisions that may have a negative financial consequence.
  • A good understanding of medical terminology.
  • Knowledge of physical and psychological rehabilitation and concurrent disorders
  • Strong knowledge of current and emerging legal and operational health and safety issues and ability to apply them in the work place.
  • Ability to prepare evidence informed case management plans including return to work plans.
  • An aptitude to provide an outstanding experience for clients.
  • Proven decision making and problem solving skills.
  • Ability to perform functions of the position with minimal supervision.
  • Strong multi-tasking, time-management, negotiation and communication (verbal and written) skills.
  • Strong diplomacy skills with an ability to be flexible and also give and take direction well. 
  • Excellent interpersonal skills and ability to build relationships with a broad range of stakeholders.
  • Excellent documentation and time management skills.
  • Strong computer literacy skills.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Human Resources (1020) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: August, 2023 

Position End Date: August, 2024

Salary Information: Pay Grade RNG-070: $80458 to $100573 per annum

Application Close: July 9, 2023

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply.  Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion

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