Clerk 3 (Engineering Customer Service) – City of Coquitlam

4 July 2023

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Job Description

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Clerk 3 (Engineering Customer Service)

Regular Full-Time 

We  acknowledge  with  gratitude  and  respect  that  the  name  Coquitlam  was  derived  from the hən̓q̓əmin̓əm̓ word kʷikʷəƛ̓əm (kwee-kwuh-tlum) meaning “Red Fish Up the River”. The City is honoured to be located on the kʷikʷəƛ̓əm (Kwikwetlem) traditional and ancestral lands, including those parts that were historically shared with the sq̓əc̓iy̓aɁɬtəməxʷ (Katzie), and other Coast Salish Peoples.

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you!
The City of Coquitlam is seeking a self-motivated individual to join our Engineering and Public Works team. This position plays a key part in delivering excellent customer service to both internal and external customers, as well as performing complex administrative duties to support department functions. If you have demonstrated problem- solving and teamwork skills and would like to apply them within a progressive municipal environment, we want to hear from you!
In this role, you will be the public’s primary point of contact providing customer service at the front desk, on the phone, and via email, regarding all of the department’s operations, services, programs, events, bylaws and regulations. The successful incumbent will be required to effectively and courteously handle complex enquiries and contentious complaints that may arise. This position is also responsible for creating and assigning service requests for action, receiving, processing, distributing and tracking a variety of permit applications for City services, as well as liaising with developers and contractors to explain regulations and requirements. They will request and collect permit and service-related deposits, refunds, and fees from customers, and process the related transactions through an electronic payment system. Additionally, this position will prepare and review a variety of records, reports, files, logs and correspondence for accuracy, completeness, and conformance with department standards.
Our ideal candidate will possess exceptional communication and customer-service skills and have prior experience in a similar role within a municipality or another high-volume customer service role. Completion of grade 12 education is required, and supplementary office administration or commercial coursework would be considered an asset. Knowledge in the use of all Microsoft Office suite products is required, as well as some experience working with spreadsheets, scheduling software, contract administration and record keeping. A high degree of attention to detail as well as the ability to work with minimal supervision is essential for this position.
The City offers a competitive salary of $29.13 – $34.23 per hour (2022 rates) and an excellent benefits package. Applicants under consideration will be required to undergo a police security clearance, as well as submit a satisfactory driving record (obtained within the past 30 days).
Good people make Coquitlam great, sign up for career alerts through our recruitment portal to stay up to date about opportunities within our team, or follow us on LinkedIn to learn more about how #YouCouldWorkHere too!
Please apply online at by 11:55 pm on July 18, 2023.
The City of Coquitlam is an Equal Opportunity Employer.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.