Director, Bylaw Services – City of Surrey

30 June 2023

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Job Description

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City of Surrey

Director, Bylaw Services


The City of Surrey is one of the fastest growing, culturally diverse cities in Canada. Our collaborative and innovative approach to serving more than 600,000 citizens has made us a globally recognized leader in building vibrant, sustainable communities. We are proud to be recognized as one of Canada’s Top Employers for Young People for the past 11 years, Canada’s Best Diversity Employers for 2019-2022, Canada’s Greenest Employers for 2020-2022, and the only municipality to be named among Canada’s Most Admired Corporate Cultures for two consecutive terms (2018–2021; 2021–2024). Join a team that is driven by meaningful work that will build a world-class city that enhances the quality of life for our growing population. Build a City, Build a Future at the City of Surrey.
Reporting to the General Manager, Corporate Services, the Director, Bylaw Services leads the overall operations of the Bylaw Services Division (the Division), including oversight of Bylaw Community Enforcement, the Surrey Animal Resource Centre, Business Licensing and Bylaw Administration. The Director, Bylaw Services is accountable for building effective programs/initiatives and constructive community relationships, in support of Council directions, key municipal objectives, Surrey citizens’ needs, and community best practices, to ensure Surrey achieves its vision of a thriving, green, inclusive city.


  • Contribute to the City’s goal of best serving its residents, businesses, staff, and other stakeholders into the future
  • Demonstrate commitment to City values through strategic planning and implementation of Bylaw related services
  • Anticipate, identify, and manage emerging issues and challenges, help identify solutions that are flexible and responsive to evolving and changing needs, implement solutions and monitor results
  • Establish and maintain effective working relationships with all stakeholders including Council, staff, the development community, community groups and the public
  • Work collaboratively with Surrey law enforcement agencies, including Surrey RCMP and Surrey Police Service
  • Lead and engage the Division, ensuring effective teamwork, organizational performance, and continuous learning and innovation
  • Oversee human resources and labour relations matters, including hiring, promotion, discipline, layoff, termination, performance appraisal, and training and development
  • Develop and administer policies, plans and strategies for the effective, efficient operation of the Division
  • Develop, monitor, and optimize the Division’s annual operating budget
  • Ensure excellent customer service standards
  • Ensure compliance with a diverse range of applicable legislation
  • Develop reports for and present to elected and appointed officials and other key stakeholders, including Council and Committees of Council

The ideal candidate will have a minimum of 10 years work experience in a leadership capacity and preferably in the Bylaw Services (or related) field along with a degree or diploma from a recognized university. The role requires excellent leadership, interpersonal, communication and problem-solving skills with a high degree of judgement and political acumen. An equivalent combination of education, training and experience will be considered.

  • Alignment with the City of Surrey’s Values of Community, Service, Integrity, Innovation, and Teamwork
  • Demonstrated ability to build and maintain relationships with internal stakeholders, including City officials, members of Council, staff, and management
  • Comprehensive knowledge of pertinent legislation and City bylaws and policies
  • A background in enforcement within a government setting
  • Ability to lead people and teams effectively, preferably in a unionized environment
  • Experience managing budgets, analyzing expenditures and contracts
  • Ability to negotiate and resolve conflicts with tact, impartiality, fairness and use of sound judgment
  • Ability to influence others to modify their position to achieve mutual satisfying and beneficial outcomes
  • Comfortable in situations that may involve conflict, with the ability to see the bigger picture

The deadline for applications is Wednesday, August 9, 2023. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
The City of Surrey has exclusively retained Mosaic Executive Search for the Director, Bylaw Services recruitment process. All inquiries and applications submitted to the City of Surrey will be forwarded to Mosaic Executive Search. To apply or should you be interested in learning more about this unique opportunity please contact