Library Public Service Associate I – City of Vancouver

10 July 2023

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Job Description

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Library Public Service Associate I

Requisition ID: 39040

Company: Vancouver Public Library
Worksite:  nə́c̓aʔmat ct Strathcona

The Vancouver Public Library (VPL) is the third largest public library system in Canada, with 800 staff members offering services at 21 branches across the city. VPL values a diverse workforce which represents the vibrant community we so proudly service. Consider joining our committed team of staff and being part of an innovative, inclusive, and rewarding workplace.

Job Summary: Working collaboratively within their team and system-wide, the incumbent creates a welcoming, patron centered experience through the delivery of responsive circulation and basic information service.  Supports library programming. Understands and supports community-led approaches.  Represents the Library’s vision, mission and values by demonstrating and modeling conduct that reflects the library’s policies and procedures.

Job Requirements:

  • Completion of the twelfth school grade, including or supplemented by basic computer and word-processing courses.


  • Experience in a customer service environment. Related experience in the provision of library services preferred. 

Knowledge, Skills & Abilities:

  • Knowledge of library methods, procedures and tools applicable to the work.
  • Working knowledge of the objectives, organization, procedures, services and resources of the Library.
  • Excellent oral and written communication skills.
  • Ability to plan, organize and carry out assigned duties and responsibilities.
  • Excellent customer service skills.

Affiliation: CUPE 391
Employment Type: Regular Full Time
Salary:  $23.86 to $27.98 per hour 

Work schedule will change in September, Earned Day off (“EDO”) will change from Week 2 Monday to Week 1 Friday

Note: Work schedules may change with reasonable notice

Closing date: Monday, July 17th, 2023 at 11:59pm

While the Library thanks you in advance, only those candidates being considered will be contacted.

Vancouver Public Library is committed to recruiting a diverse workforce that represents the community we so proudly serve.  We encourage applicants from diverse backgrounds including Indigenous Peoples, LGBTQ2S+, all genders, ethnicities, and persons with disabilities.  Should you be shortlisted and require an accommodation during the selection process, please provide details to the hiring committee.

Applicants must be prepared to work at any location in the VPL system.  As VPL is responsible for the well-being of its patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

The Vancouver Public Library’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the Library deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

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