Manager, Data Centre & Network Systems – City of Vancouver

Manager, Data Centre & Network Systems

Requisition ID: 38739

Company: Vancouver Public Library
Worksite:  Information Technology Services

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, the Vancouver Public Library (VPL) is dedicated to meeting the lifelong learning, reading and information needs of Vancouver residents. VPL is the third largest public library system in Canada, with 800 staff members offering services at 21 branches across the city.

VPL values a diverse workforce which represents the vibrant community we so proudly service. Consider joining our committed team and being part of an innovative, inclusive, and rewarding workplace.

VPL’s IT team covers the full gamut of information technology services provisioning, securing and supporting solutions that assist our colleagues and Vancouver residents in realizing our vision of an informed, engaged and connected City.

Job Summary: The Manager, Data Centre & Network Systems is responsible for the ongoing management of the Library’s data centre and network infrastructure; has direct responsibility for the IT Network and Server Team responsible for the security, installation, configuration, operations, backup and decommissioning of the library’s servers storage and wired and wireless network infrastructure; The incumbent performs capacity planning to mitigate business risks resulting from systems outages and plans for future expansion based on changing business and technical requirements; supervises daily operations affecting IT systems across the Library, network and server security and technologies supporting identity management. The incumbent is responsible for ongoing staff development and performance management.

This position has specific PCI (Payment Card Industry) duties and responsibilities, including responsibility for a significant amount of network configuration, auditing, documentation and monitoring, and ensuring the compliance of work assigned to technical resources on the staff team.

This position has access to highly sensitive and business critical data from all Library departments.

Job Requirements:
Education/Qualifications:

• Bachelor’s degree Computer Science, or Computer Engineering, or Electrical Engineering, or a related discipline.
• Current Cisco Certification (CCNA, CCNP, or CCIE or equivalent) is highly desirable.
• Certification in data centre management is highly desirable.

Experience:

• Minimum 8 years related experience in network, server and data centre operations.
• At least 4 years in a supervisory or management role.
• Experience working in the public sector is an asset.

Required Knowledge, Ability and Skills:

• Demonstrated knowledge of Data Centre facilities and process: e.g., sub floor and/or overhead cable/fibre plant installation and planning; cooling systems; UPS and utility power capabilities; device and cabinet power distribution options; data centre space optimization and planning; data centre fire suppression technology; remote monitoring and management.
• Demonstrated knowledge of data centre processes and practices in a wide range of organizations.
• Demonstrated knowledge of various data network technologies, including various media, including fibre and wireless media, thorough knowledge WAN and LAN’s, and of network and communications hardware such as routers, bridges, switches, Firewalls, and VPN’s; thorough knowledge of communications software and protocols such as TCP/IP,  GRE Tunnelling, VRF, xDSL, T1, 802.11x, OSPF and EIGRP; mail protocols, WiFi, DNS
• Demonstrated knowledge of server operations including standalone and virtual [VMWare]; storage management; Operating Systems [MSWindows Linux, Sybase]; applications administration [installation, configuration, performance monitoring, patching and upgrading]
• Thorough Knowledge of monitoring and reporting tools
• Demonstrated knowledge of CyberSecurity principles and best practices as they apply to both networking and server operations.
• Broad knowledge of IT systems processes, practices and tool sets across a range of infrastructure environments (e.g., virtual machines, servers, mainframes, cloud)
• Broad knowledge of IT Service Management (ITSM) processes and practices and detailed knowledge of Capacity Management, Availability Management, Problem Management and Incident Management processes.
• Knowledge of current trends, standards, and products in areas of responsibility and Information Technology
• Broad knowledge of basic business skills: Ability to prepare reports in clear and non-technical language; Excellent oral, written and presentation/facilitation skills, with ability to communicate at all levels within the organization; Thorough working knowledge of office productivity tools
• Broad knowledge of library operations: e.g., organizational structure, key players, current business processes and supporting systems and services, etc.
• Demonstrated ability to build positive relationships and proactively manage contractual agreements with external suppliers and third parties
• Demonstrated operational and project management skills: results-focused, team-oriented.
• Demonstrated people management skills: coaching, mentoring, development and performance management.
• Demonstrated ability to handle sensitive situations, work effectively under pressure, manage multiple priorities and respond to requests in a timely manner
• Strong analytical and problem solving skills.
• Demonstrated skill in project management methodologies and terminologies
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and team members to provide advice, information and assistance
• Ability to analyze and interpret business, technical, and financial requirements and develop appropriate solutions
• Ability to implement change
• Ability to lead and direct in a rapidly changing technical environment and to make sound decisions
• Excellent oral, written and presentation/facilitation skills, with ability to communicate at all levels within the organization with both technical and non-technical staff.
• Capable of handling highly confidential, business critical and sensitive information in a position of trust.
• A Police Information Check (Vulnerable Sector) is a requirement of this position. As a designated position of trust, this must be renewed every five years.
• Driver’s License for the province of BC may be required.

Additional information and leadership competencies can be found in the job description.

Affiliation: Exempt
Employment Type: Regular Full-Time
Salary: $106,345 to $132,936
Work Schedule: 37.5 hours per week

Note: Work schedules may change with reasonable notice

Closing date: Posting will remain open until filled.

While the Library thanks you in advance, only those candidates being considered will be contacted.

Vancouver Public Library is committed to recruiting a diverse workforce that represents the community we so proudly serve.  We encourage applicants from diverse backgrounds including Indigenous Peoples, LGBTQ2S+, all genders, ethnicities, and persons with disabilities.  Should you be shortlisted and require an accommodation during the selection process, please provide details to the hiring committee.

Applicants must be prepared to work at any location in the VPL system.  As VPL is responsible for the well-being of its patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

Apply here