Tenant and Community Services Coordinator
The Capital Regional District (CRD) is the regional government for 13 municipalities and three electoral areas on southern Vancouver Island and the surrounding Gulf Islands, serving more than 432,000 people.Our administrative boundaries span the Traditional Territories of many First Nations, all of whom have a long standing relationship with the land and waters from time immemorial that continues to this day. We value the diversity of the people we hire and serve. In our commitment to bring differing perspectives to our workplace, and to deliver the best possible service to our customers, we encourage and welcome applications from all people with diverse backgrounds, abilities, and lived experiences.
The Tenant and Community Services Coordinator is responsible for providing a wide range of services which enhance tenant engagement and enrich relationships between tenants and the corporation. The position supports successful tenancies and develops and nurtures partnerships with community organizations to enhance the quality of life of tenants. This position regularly communicates, collaborates and coordinates with other staff to ensure a strong team culture that supports CHRC goals and objectives.
This position requires a clear criminal record check. The applicant/incumbent will be required to undergo a criminal record check in order to work in this position and to report to their supervisor if any criminal charges are laid against them that may be related to their employment in this position.
Typical Duties and Responsibilities
People working in this role can expect to be responsible for performing the following duties. This list is not meant to be comprehensive and other related duties similar in scope and complexity may be performed.
- Provides a range of services that enhances tenant relations, supports successful tenancies and enhances the quality of life for the CRHC residents.
- Works with tenants to influence and support the coordination of referral to the appropriate community agencies.
- Develops and coordinates response with internal staff with regards to tenants at risk of eviction or in challenging tenancies to deal with circumstances stemming from behavioural problems.
- Coordinates with outside agencies when dealing with tenants in need of support services or those whose tenancy may be jeopardized.
- Oversees integrating tenants living with disabilities into seniors and family complexes.
- Advises tenants of the Corporation’s tenancy agreement and policies and provides early problem solving and dispute resolution as issues arise.
- Identifies and develops opportunities and strategies to leverage partnerships to enhance tenant services.
- Facilitates dispute resolution between conflicting tenants and/or neighbours.
- Coordinates CRHC partnerships with third party societies and Parry Place.
- Coordinates crime-free, multi-housing program liaising with Victoria and Saanich Police Department representatives and ensures recertification and processes are monitored and implemented.
- Coordinates training workshops in areas of tenant regulations, neighbourhood safety and building security.
- Supports the development and revision of policies and procedures that will enhance tenant services and property management operations.
- Promotes the maintenance of structured activities in CRHC complexes by providing support and funding assistance.
- Develop strategies in the planning, decision making and evaluation processes related to tenant accommodation and/or relocation in community revitalization or renewal projects
- Follows all policies, procedures and standards of the CRD.
- Performs other related duties as required.
Knowledge, Skills and Abilities
To be successful at the CRD, candidates should have a shared understanding of our Cultural Traits and Statement of Reconciliation with Indigenous peoples. Additionally, ideal candidates would possess the following role-specific knowledge, skills and abilities:
- Excellent communication (verbal and written), interpersonal and customer service skills are required.
- Excellent understanding of social work theory and practice.
- Experience in counselling and influencing behaviour.
- Excellent understanding of tenant engagement principles.
- Understanding of the housing spectrum and the importance of housing as a social determinant of health.
- Working knowledge of the Residential Tenancy Act and rules and regulations, policies and procedures related to social housing, management.
- Excellent conflict resolution skills.
- Ability to persuade and influence.
- Ability to work with residents and neighbours.
- Knowledge of and ability to use various computer word processing, spreadsheet and project scheduling programs and databases.
- Ability to prepare and write reports and letters.
- Ability to work with limited supervision.
- Ability to organize the workload and maintain flexibility in an ever-changing environment.
- Ability to deal with the public and outside agencies in a professional manner.
- Ability to work under pressure.
- Bachelor’s degree in social work plus 3 to 5 years’ related experience with a focus on community engagement and development, tenant support services, and property management in a social housing organization, or an equivalent combination of education and experience.
- Must possess a valid BC Driver’s Licence.
Review of applications begins: 4:00pm on July 6, 2023
We welcome all qualified applicants to apply and may consider a combination of experience, education and/or training where possible.